Privacy Policy

At Olu Kai Ltd., doing business as Huggo's ("Huggo's", "we", "our" or "us"), we recognize the importance of protecting your privacy, including information that may be used, either alone or in combination with other information, to personally identify an individual ("Personal Data").

This privacy policy (this "Policy") governs the way we use the Personal Data that we receive, collect and store about you in connection with your use of our website, www.huggos.com, and any other website or application that links you to this Policy (together, the "Site"). This policy does not apply to any website or application other than the Site, including those you may link to from the Site. We are not responsible for the privacy practices or the content of such third-party websites and applications, and you visit them at your own risk.

What Personal Data does Huggo's collect?

As further described in this Section, we collect, and we allow our service providers to collect, Personal Data in two ways: when you choose to provide Personal Data to us or our service providers on our Site; and automatically when you visit our Site.

Personal Data that you provide on the Site

On the Site, you may choose to provide the types of information listed below, some of which may constitute Personal Data. Providing this information is optional; however, if you choose not to provide it, we may not be able to provide you with the products or services you request.

• Contact Information. In various areas of the Site, we provide you the opportunity to submit a form with basic contact information, such as your name, email address, and phone number. We use this information to correspond with you regarding any inquiries you have regarding our products or services, upcoming events, charitable requests, or sweepstakes and promotions.
• Reservations and ticketed dinners. When you book a table through OpenTable or reserve a seat at one of our prix fixe, wine pairing, or special dinners, we collect your name, email address, phone number, party size, and any dietary notes you choose to provide. Payment information for ticketed events is collected directly by Stripe; we do not store full credit card numbers on our servers.
• Comments and other feedback. In various places on the Site, we provide the opportunity for you to submit comments and other feedback. For example, you may choose to send us feedback, questions, suggestions, or ideas. In doing so, we may ask you to provide us, in addition to your comments, your name, email address and phone number.
• Mailing list. If you join our mailing list we collect your email address so we can send occasional news and event announcements. You may unsubscribe at any time.
• Personal Data You Disclose Relating to Others. You may choose to provide us Personal Data relating to others, such as delivery information if you are purchasing a product that will be a gift for someone else. Understand that if you disclose any Personal Data relating to other people to us or to our service providers for any reason in connection with the Site, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Information Collected Automatically

We use the software tools described in this Section to collect information automatically when you visit the Site. Additionally, some of our third-party service providers (described below) may use similar tools to automatically gather information regarding your use of the Site on our behalf. In either case, the automatically collected information, alone or in combination with other information, may constitute Personal Data. We have a legitimate interest in using this information to assist in systems administration purposes (including information security and abuse prevention), to track user trends, and to analyze the effectiveness of our Site.

• Log Files. We use log files on our Site to capture your internet protocol ("IP") address, your browser type, your Internet Service Provider (ISP), the date/time stamp of your Site visits, your referring/exiting pages, your clicked pages within the Site, and any other information your browser sends to us.
• Analytics Software Tools. We use Google Analytics on our Site to help us analyze the traffic on our Site. For more information on Google Analytics' processing of Personal Data, please see http://www.google.com/policies/privacy/partners/. By using a browser plugin provided by Google, you can opt out of Google Analytics.
• Cookies. When you visit our Site, our servers may send a cookie to your computer. We use these cookies to collect information about how you use the Site as part of our ongoing effort to operate the Site and to make interactions with our Site easy and meaningful. We use both session-based and persistent-based cookies. Session cookies exist only during one session, and they disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Some of these cookies are required, meaning that our use of them is essential to operating the Site. Other cookies allow us to provide certain optional functionalities to you or allow third parties to track and analyze your movement about the Site. Most browsers provide you with the ability to block, delete, or disable cookies. Please note that if you disable your web browser's ability to accept some or all cookies, you may not be able to successfully use all of the features of the Site.
• Other Tracking Technologies. When you visit our Site, in addition to cookies, we use device identifiers, pixels, web beacons, and similar technologies to collect information about how you use the Site. We process the information collected through such technologies, which may include or be combined with Personal Data, to help operate certain features of the Site, to determine the regions from which you access the Site, to enhance your experience through personalization, and to help us better understand the features of the Site that you and other users are most interested in.

How does Huggo's use the Personal Data that it collects?

The Personal Data that you submit or we collect through the Site may be used in the following ways:

• To provide the products and services you request in connection with our Site, including dining reservations, ticketed event bookings, and gift card purchases;
• To respond to questions or comments you submit through the Site, and in connection with contests or sweepstakes you enter through the Site;
• To provide, analyze, administer, and improve our Site and services, and to otherwise ensure the Site's technical functionality and security;
• To send you updates, event announcements, and promotional materials that you have requested;
• To process payments, refunds, and cancellations;
• To protect our rights and our property; and
• To comply with applicable law.

Does Huggo's disclose Personal Data to others?

Without your consent, we do not sell, lease, rent or otherwise disclose the Personal Data collected from our Site to third parties except in the situations described below in this Section.

• Third Party Providers. We transfer Personal Data to our third-party service providers as necessary for them to perform tasks on our behalf. This includes OpenTable for dining reservations, Stripe for payment processing on ticketed events, Toast for e-gift card purchases, and Google for analytics. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Data. Information you provide on those sites is governed by their own policies.
• In the Event of Merger, Sale, or Change of Control. We may transfer or assign this Privacy Policy and any Personal Data to a third-party entity that acquires or is merged with us as part of a merger, acquisition, sale, or other change of control.
• Other Disclosures. We may disclose Personal Data about you if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce our Terms of Use, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of other Site users or the public.

How long does Huggo's retain Personal Data?

We reserve the right to retain Personal Data as long as the Personal Data is needed: (i) to fulfill the purposes that are described in this Policy; or (ii) to comply with applicable law. Please note that payment and transaction records may need to be retained for accounting and tax purposes.

What rights do Site users have with respect to their Personal Data?

You may send a request specifying your communication preferences to guestcare@huggos.com. Customers cannot opt out of receiving transactional emails related to their account with us or our services. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any future request you submit, as well as administrative, maintenance and operational emails. You may also request deletion of your personal details; however, we may retain records where required by law.

Does Huggo's transfer Personal Data out of the United States?

From time to time, we may transfer Personal Data internationally. When we do so, we take steps to provide adequate safeguards, such as entering into standard contractual clauses with our service providers.

How does Huggo's protect Personal Data?

We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, and no method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Data, we cannot guarantee its absolute security.

Does Huggo's collect information from children?

Children under the age of 13 should not use the Site at any time, and we do not knowingly collect or store any Personal Data of children under the age of 13. If you are a parent and believe we have collected Personal Data about your child, please contact us using the contact information below. If we discover that we have inadvertently gathered Personal Data from a child under the age of 13, we will take reasonable measures to promptly remove such information from our records.

How does Huggo's respond to Do Not Track Signals?

We do not track Site users over time and across third party websites to provide targeted advertising on our Site. Accordingly, we do not currently respond or take any action with respect to web browser "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Data about an individual consumer's online activities over time and across third-party web sites or online services. Our service providers or other third parties described above may respond differently to "do not track" signals, as described in their respective privacy policies.

Will Huggo's make updates or other changes to this Policy?

Refer to the "Last updated" date at the top of this page to see when this Policy was last updated. We reserve the right, at our discretion, to change the terms of this Policy at any time. We may provide you with notice of material changes to the Policy as appropriate under the circumstances, but we reserve the right, at our discretion, to change the terms of this Policy at any time without notice to you. Unless otherwise indicated, any changes to this Policy will apply immediately upon posting to the Site.

How can Huggo's be contacted?

If you have any comments, concerns, complaints, or questions regarding our Policy, please email us at guestcare@huggos.com, call us at (808) 329-1493 or write to us at:

Huggo's
75-5828 Kahakai Road
Kailua-Kona, HI 96740
(808) 329-1493